Curriculum Vitae

PAULA M. SINGER, Ph. D.
12915 Dover Road
Reisterstown, Maryland 21136
(410)561-7561
pmsinger@singergrp.com

EXPERIENCE

• The Singer Group, Inc., Baltimore, Maryland, 1983 to present.  President of an independent consulting firm (formerly Industrial Relations and Development) providing human resources, organizational development, strategic planning, and program evaluation services to clients in the public, private and non-profit sectors.

• Associate Faculty, Johns Hopkins University, Carey School of Business, Baltimore, Maryland, 1996 to present. Instructor of graduate classes in the Master of Science in Organization Development and Strategic Human Resources program; co-faculty Women, Leadership and Change program; directed field work proposal instructor and advisor.

• National Faculty, Nova Southeastern University, Ft. Lauderdale, Florida, 1998 to 2005.  National faculty associate in Human Resources Development for a distance doctoral program in higher education and leadership.

• Adjunct Faculty, The University of Pennsylvania, Fels Center for Government, Philadelphia, Pennsylvania, 1991 to 1992.  Instructor of courses in Labor Relations and Human Resource Management.

• Adjunct Faculty, Association for Quality and Participation, 1991 to 1992.  Instructor of Working with Unions and Transforming the Unionized Workforce.

• Adjunct Faculty, The College of Notre Dame, Baltimore, Maryland, 1981 to 1985.  Instructor of courses in Labor Relations, Management, Management Psychology, Grievance and Arbitration, Employee Assistance Programs, and Pay Equity.

• Executive Director, Maryland Nurses Association, Baltimore, Maryland, 1982 to 1983.  Director of a Statewide Professional Association of Registered Nurses.  Responsibilities included direction of lobbying activities; government affairs; professional development training programs; budget development; administration of daily fiscal affairs; supervision of staff; and oversight of volunteers.  Chief spokesperson in collective bargaining negotiations and direction of unfair labor practice proceedings, grievances, and mediation.

• Manager, Human Resources, Communications Division of the Bendix Corporation, Towson, Maryland, 1980 to 1982.  Developed and managed human resource policies in coordination with long-range strategic plans; managed equal employment, training, management development, and organizational development functions, including the design and analysis of attitude surveys, affirmative action plans, and implementation of quality of work life programs.

• Executive Director, Classified Municipal Employees Association of Baltimore City, Inc., Baltimore, Maryland, 1978 to 1980.  Director of a labor organization representing 6,000 municipal employees.  Chief spokesperson with responsibility for collective bargaining negotiations, contract interpretation and administration, supervision of the grievance process, lobbying activities, membership promotion, and budget.

• Minority Business Development Specialist, Mass Transit Administration, Baltimore Maryland, 1976 to 1978.  Developed, implemented, and administered the MTA's Minority Business Utilization Program for the construction of the $720 million Baltimore Region Rapid Transit System.

• Senior Compensation Analyst, Commercial Credit Management Company, Baltimore, Maryland, 1974 to 1976.  Analyzed, developed, and implemented corporate-wide compensation policies and procedures.  Evaluated exempt, non-exempt and executive jobs, developed salary structures and new pay plans.  Served as Consultant to personnel managers of corporate subsidiaries.

• Pay Stabilization Analyst, Cost of Living Council, Washington, D.C., 1973 to 1974.  Reviewed exception requests to the general wage and salary guidelines during the period of economic stabilization.  Conducted hearings and issued Decisions and Orders.

EDUCATION

• The Fielding Institute, Santa Barbara, California.
  Ph.D., Human and Organizational Systems, 1995.

• Social Psychological and Psychodynamic Aspects of Collusion: An Exploratory Study.
  Unpublished doctoral dissertation.  The Fielding Institute, Santa Barbara, CA, 1995.

• The Fielding Institute, Santa Barbara, California.
  Master of Arts, Organization Development, 1992.

• The John Hopkins University, Baltimore, Maryland.
  Master of Administrative Sciences, 1976.

• Cornell University, Ithaca, New York.
  Bachelor of Science, Industrial and Labor Relations, 1973.

• National Training Laboratory (NTL) for the Applied Behavioral Sciences, Trainer Apprentice Program, 1990.

• Certified Practitioner, Myers-Briggs Type Indicator (MBTI).

PUBLICATIONS & CONFERENCE PROCEEDINGS

BOOKS AND CHAPTERS IN BOOKS

• Singer, Paula with Griffith, Gail.  Succession Planning in the Library:  Developing Leaders, Managing Change. Chicago:  ALA Editions, 2010.

• Singer, Paula, and Francisco, Laura. Developing a Compensation Plan for Your Library, 2^nd ed.
  Chicago:  ALA Press, 2009.

• Singer, Paula and Goodrich, Jeanne.  Retaining and Motivating High Performing Employees.  In K.M. Hughes (Ed.), The PLA Reader for Public Library Directors and Managers, New York: Neal-Schuman Publishers, Inc., 2009.

• Goodrich, Jeanne and Singer, Paula. High-Impact Retention:  Retaining the Best and the Brightest. In K.M. Hughes (Ed.), The PLA Reader for Public Library Directors and Managers, New York: Neal-Schuman Publishers, Inc., 2009.

• Singer, Paula and Nelson, Sandra.  Getting Your Money’s Worth:  How to Hire the Right Consultants. In K.M. Hughes (Ed.), The PLA Reader for Public Library Directors and Managers, New York: Neal-Schuman Publishers, Inc., 2009.

• Singer, Paula & Goodrich, Jeanne.  Human Resources for Results:  Right People, Right Time, Right Work. Chicago, ALA, 2008.

• Singer, Paula and Olson, Christi.  Winning with Library Leadership:  Enhancing Services through Connection, Contribution, and Collaboration. Chicago:  ALA Press, 2004.

• Agger-Gupta, Dorothy, Singer, Paula & Peters, Ian.  Best Practices in Learning and Development.  Funded by a grant from Baxter HealthCare Corporation, 2002.

• Singer, Paula. Developing a Compensation Plan for Your Library.  Chicago:  ALA Press, 2002.

ARTICLES

• Mielke, Linda, Singer, Paula and Griffith, Gail.  Swimming Upstream.  Public Library Quarterly. Volume 25, Numbers ½ 2006.

• Singer, Paula and Goodrich, Jeanne.  Retaining and Motivating High-Performing Employees. Public Libraries. Volume 45, No. 1 January/February 2006.

• Singer, Paula and Goodrich, Jeanne.  Executive compensation in libraries:  an oxymoron?  The Bottom Line: Managing Library Finances, Volume 17 No. 4. 2004.  Emerald Group Publishing Limited.  Highly Commended Award by the Literati Club 2005.

• Singer, Paula and Goodrich, Jeanne.  Your Library’s Future:  Succession Planning in  Libraries, Library Journal, Volume 129 No. 17, October 15, 2005.

• Singer, Paula and Nelson Sandra.  Getting your money’s worth:  How to hire the right consultants.  Public Libraries.  July/August 2004.

• Rogers, Michael referencing Goodrich, Jeanne and Singer, Paula.  The Money Tradeoff: New compensation approaches bring creativity to the work-a-day world.  Library Journal, November 1, 2003.

• Bushnell, Don, and Singer, Paula.  “Balancing Fusion and Goal-Oriented Behavior in Small Group Work. In C. Teweles (Ed.), Small Group Communications:  A Reader.  Los Angeles:  Roxbury Publishing Co., 2000.

• Singer, Paula and Guerin, Marisa.  "Secrets in Organizational Life:  A Study of Collusion."  Paper presented to the International Society for the Psychoanalytic Study of Organizations Annual Symposium.  New York, June 1993.

• Guerin, Marisa and Singer, Paula.  "Leverage and Limits:  Applying the Psychoanalytic Perspective to Managing and Consulting."  Paper presented to the International Society for the Psychoanalytic study of Organizations Annual Symposium.  New York, June 1992.

• Singer, Paula.  Program Evaluation/Measurement.  "Commit to Quality," Second Annual Conference Proceedings of the Department of Health and Human Services (HHS) Quality and Productivity Conference.  Washington, D.C., October 1989.

• Singer, Paula.  "The Legal Implications of Hiring and Firing."  Modern Dental Practice, April 1988.

• Singer, Paula.  "Taking Control:  Planning Your Retirement."  Aging News Network, Vol. II, No. 8, January/February 1986.

• Singer, Paula.  "Is the Aging Network Immune From Sexual Harassment."  Aging News Network, Vol. II, No. 7, December 1985.

• Singer, Paula.  "Adjusting to the Fiscal and Demographic Constraints in Primary and Secondary Education."  Panel Chairperson, Maryland Public Sector Labor Relations Conference Board, Conference Proceedings, December 1979.

• Singer, Paula.  "Mandate:  Minority Business Enterprise Utilization."  Industrial Relations Research Association, Conference Proceedings, Summer 1978.

PRESENTATIONS

• Singer, Paula and Kituri, Lorraine.  “The New Maryland Library Trustees Manual.”  Maryland Library Association and Citizens for Maryland Libraries Annual Conference. Baltimore, MD, November, 2009.

• Singer, Paula, “Subject to Change.” North Carolina Library Association, 58^th Biennial Conference. Greenville, NC, October 2009.

• Singer, Goodrich, Airoldi, Strobel, Mueller, Graley, & Macheras. “How to Work Positively and Constructively in a Unionized Environment”.  Public Library Association 12^th National Conference, Minneapolis, MN, March 2008.

• Singer, Paula & Goodrich, Jeanne.  “HR For Results.” Preconference, Public Library Association 12^th National Conference, Minneapolis, MN, March 2008.

• Singer, Paula & Griffith, Gail.  The Art and Science of Staffing, Structure and Organizational Design in an Age of Permanent Change.  American Library Association Annual Meeting, Washington, DC, June 2007.

• Singer, Paula & Goodrich, Jeanne.  “Right People, Right Time, Right Work: HR Trends and Tools.”  PLA Spring Symposium.  San Jose, CA, March 2007.

• Singer, Paula "The Workforce Power of Baby Boomers and Retirees."  Panel Discussion. 2006 Governor’s Workforce Conference.  College Park, MD, May 2006.

• Singer, Paula.  “The Art and Science of Designing a Compensation Program.”  New Jersey Library Association 2006 Annual Conference.   Long Branch, New Jersey, May, 2006.

• Singer, Paula & Griffith, Gail.  “How to Staff, Structure, and Design Your Organization in an Age of Permanent Change.”  Preconference, Public Library Association 11^th National Conference, Boston, MA, March 2006.

• Singer, Paula & Goodrich, Jeanne.  “Moving Ahead of the Curve to Avoid Getting Run Over: HR Trends.”  Public Library Association 11^th National Conference, Boston, MA, March 2006.

• Singer, Paula.  “Care and Feeding of the Library Director.”  Missouri Library Association Board of Trustees.  St. Louis.  MO, January, 2006.

• Singer, Paula.  “Keys to Personal and Professional Excellence.” Alliance to MedChi Annual Meeting, Cambridge, Maryland.  October, 2005.

• Singer, Paula & Goodrich, Jeanne.  “Executive Compensation:  Negotiating in a Competitive Environment.”  American Library Association Annual Meeting, Chicago, IL, June 2005.

• Singer, Paula & Goodrich, Jeanne. “Retaining and Motivating High Performing Employees.”  American Library Association Annual Meeting, Chicago, IL, June, 2005.

• Singer, Paula. “Pay Equity.”  Iowa Library Association Preconference, Sioux City, Iowa, October 2004.

• Singer, Paula & Goodrich, Jeanne. “Library Leadership:  The Next Generation.” American Library Association National Conference, Orlando, Florida, June 2004.

• Singer, Paula & Goodrich, Jeanne.  “Compensation Trends.” Public Library Association National Conference, Seattle, WA, February 2004.

• Singer, Paula. “Succession Planning.” The Metropolitan New York Library Council.  New York, December 2003.

• Singer, Paula.  “Retaining High Performing Employees.” Keynote Speaker.  The Metropolitan New York Library Council’s Library Recruitment and Retention Symposium.  New York, September 2003.

• Singer, Paula. “How to retain high performing employees.” Chesapeake Human Resources Conference, April, 2003.

• Singer, Paula. “The Salary Game:  A Classic Game of Strategy.”  Oklahoma Library Association, August, 2003.

• Singer, Paula & Goodrich, Jeanne.  “Don’t Drop the Baton: Workforce Planning and Passing on Responsibility”.  American Library Association Annual Meeting, Toronto, Canada, June, 2003.

• Goodrich, Jeanne & Singer, Paula. “Compensation Trends, Practices and Alternatives.”  American Library Association Annual Meeting, Toronto, Canada, June, 2003.

• Singer, Paula.  “Benefits Collage: Putting the Right Pieces Together.”  Pennsylvania Commonwealth Libraries Trustees Institute, May 2003.

• Singer, Paula, Nelson, Noreen, and Matos, Aaron.  “Talent Acquisition” Presentation to the Society of Human Resource Management Arizona Chapter, Annual Conference, September 2002.

• Singer, Paula.  “Choosing and Using a Consultant.” Presentation to the Society of Human Resource Management Arizona Chapter, Annual Conference, September 2002.

• Singer, Paula.  “Recruiting and Retaining High Performing Employees.”  Workshop on behalf of the Library Administrators and Managers Association division of ALA, Atlanta, GA, August, 2002.

• Singer, Paula.  “How to Influence When You Don’t Have Any Power.” Nova Southeastern University, Summer Institute, Tucson, Arizona, July, 2002.

• Singer, Paula etal.  “Transition and Career Development”.  A panel discussion facilitated at Nova Southeastern University, Summer Institute, Tucson, Arizona, July 2002

• Singer, Paula and Nelson, Sandra.  “Getting Your Money’s Worth:  Choosing and Using Consultants.”  Presentation to the Public Library Association Biannual Meeting, Phoenix, AZ, March, 2002

• Singer, Paula, Adler, Joseph and Rohrer, Gary.  “Recruiting and Retaining the Best and the Brightest.”  Presentation to the Maryland Association of Counties 51rst Annual Conference, Ocean City, MD, August 2001.

• Singer, Paula.  “Higher Education's Challenge to Recruit, Retain, and Motivate High Performing Employees,” Nova Southeastern University, Summer Institute, Fort Lauderdale, FL, July, 2001.

• Singer, Paula.  “Innovative Practices in Compensation.”  Presentation to the Maryland Public Employer Labor Relations Association, Fall Conference, November 2, 2000.

• Singer, Paula & Griffith, Gail.  “Staying Alive:  Restructuring for 2000+”.  Presentation to the American Library Association Annual Meeting, Washington, DC, June, 1998.

• Singer, Paula. “Leadership and Commitment.”  Presentation to the Federation of Jewish Women’s Organizations of Maryland, Baltimore, Maryland, April, 1998.

• Singer, Paula & Raina, Dennis.  "Trust and Collusion at Work:  Catalysts and Barriers to Organizational Change."  Winner of Fielding Alumni/ae Network Award for Reflective Practice in Human and Organizational Systems.  Presentation, Danvers, MA, July, 1996.

• Saunders, Hermine, Singer, Paula, and Passano, Jeannette.  "Portfolio and Employee Assessment:  Non-test Methods to Measure Learning." Paper presented to the Mid-Point Conference of the National Workplace Literacy Program.  Milwaukee, Wisconsin, May, 1996.

• Singer, Paula and Morgan, Eileen.  "Learning Conversations as a Technique for Adult Development."  Paper presented to the Ninth Annual Adult Development Symposium, Society for Research in Adult Development.  Amherst, MA, June, 1994.

• Singer, Paula, Guerin, Marisa, and Mandel, Charlotte.  "Psychodynamics of Consulting."  A workshop conducted for The Fielding Institute.  Raleigh, NC, July, 1993.

• Singer, Paula, Long, Judith Stevens, and Guerin, Marisa.  "NTL and Tavistock Perspectives on Group Dynamics."  A workshop conducted for The Fielding Institute.  Santa Barbara, CA, February, 1993.

ELECTRONIC JOURNALS

• Singer, Paula.  “Alternative Compensation Plans.”  Library Worklife:  HR News for Today’s Leaders.  Vol. 1, No. 3, March 2004.

EDUCATIONAL BOARDS

• Member, Advisory Board, Masters of Arts in Organizational Management, The Fielding Institute, Santa Barbara CA, 2000 to 2003.

• Member, International Advisory Board of Governors, Center for Career Development, Maine Technical College, 2000 to 2003.

HONORS

• State of Maryland Top 100 Women, 1997, 1999 and 2001 for outstanding leadership and achievements. Elevated into the Circle of Excellence in 2001, one of the first of 11 women receiving this honor.

• Who's Who of American Women, the 2002-2005 (23rd) Editions, Marquis Who's Who, LLP

PROFESSIONAL MEMBERSHIPS

• The International Society for the Psychoanalytic Study of Organizations

  • Regional Workshop Committee, 2001-2002

  • Symposium Program Committee, 2002-2004

  • Chair and Host, International Symposium, 2005

• International Public Management Association for Human Resources

  • Publications Advisory Board, 2003

• Society for Human Resource Management

• American Library Association

  • Public Library Association

  • Library Administrators and Managers Association

• Maryland Association of Non-Profit Organizations

• Organization Development Network

• World Future Society

• Harvard Business Review Advisory Council

• Boardsource

CIVIC ACTIVITIES

• Fund for Educational Excellence, Member Board of Directors, 2009 to present.

• Planned Parenthood of Maryland, Member Board of Directors.  2003 to 2005.

• Leadership Maryland, 1999.

• United Way of Central Maryland, Women’s Initiative.

• Co-Chair, Baltimore Reads Tea to honor the women students of the Ripken Learning Center, 2003.

• The Girls Project, Co-Chair 1996 - 1999.

• President’s Advisory Council, The Fielding Institute, Member, 1996 - 1998.

• Jewish Big Brother & Big Sister League, Member, Board of Directors, 1997 - 1999.

• Edward A. Myerberg Northwest Senior Center, 1993 - 2003. Member, Board of Directors

  • Co-chair Strategic Planning Committee, 1997.

  • Member Executive Committee, 1997 - 2002.

  • Chair, Planning Committee, 2002.

• Phantom Ball Committee, Baltimore Reads, 1996, 1997, 2001 and 2004.

• Fielding Alumni Advisory Council, 1995 - 1996.

  • Governance Task Force, The Fielding Institute, 1994.

  • Presidential Search Committee, The Fielding Institute, 1993.

• Cornell Alumni Admissions Ambassador Network, 1986 - 2002.

• Jewish Family Services, Member, Board of Directors, 1987 to 1993.

  • Chair, Community Development Committee, 1989 to 1991.

• Board Leadership Training and Strategic Planning Facilitation for non-profit Agencies of the United Way of Central Maryland, 1987 to 1992.

• Member, Sinai Auxiliary Board, 1985 to 1988.

  • Chair of Awards and Grants Committees, 1986 to 1987.

• Volunteer Arbitrator, Office of the Attorney General, Maryland Consumer Protection Division, 1985 to 1987.

• Member, Planning and Budgeting Committee - Family and Individual Services Agencies of the Associated Jewish Charities and Welfare Fund, 1984 to 1987.

• Member, Management Studies Subcommittee of the United Way Evaluation Committee, 1985 to 1986.

• Program Facilitator, American Lung Association of Maryland, 1985 to 1986.

• Member, Executive Committee and Campaign Chair, Young Leadership Development Program, Associated Jewish Charities and Welfare Fund, 1984 to 1985.