Throughout our HR Audit project with The Singer Group I was very impressed with the availability of both Paula and Lorraine. They consistently answered my requests for help in a professional, yet caring way. They were always willing to listen, to understand our culture, and to help us sort out our challenges. The results and recommendations of our HR Audit were very clearly stated and included a high quality, step-by-step plan for improving service that will be easy to follow. I continue to be impressed by the level of follow-up provided by Paula and Lorraine. Not only do they offer excellent professional guidance, but they genuinely care about the organization and our results. The relationship we established during our project has enabled us to continue our development toward being a first-class organization. We have learned to think of The Singer Group as part of our team, even when they are not working on a specific project. In that sense, the value we received from our investment was not just in the finished audit report and plan, but in the knowledge that we have in The Singer Group a trusted partner.
Kathleen Teaze, Library Director of Prince George’s County Memorial Library System
The Singer Group not only provided a professional and knowledgeable assessment of our HR department, gaining the trust and cooperation of a diverse group of staff, but have followed up with clear and caring advice and support. We feel our investment in The Singer Group’s services will pay dividends for years to come.”
Kathleen Teaze, Director of Prince George’s County Memorial Library System (MD)
Your work provided good insights into areas requiring improvement. You have strong knowledge of HR and the business of libraries. You’re extremely easy to work with and have great interpersonal skills. The Singer Group makes you feel like you’re the only customer they have because of their accessibility.”
Barbara Kirvin, HR Director DC Public Library
PROJECT: HR Audit and Consulting