Testimonials : Performance Management

I had the opportunity to engage the services of The Singer Group for a performance management project for the Dayton Metro Library. Both Paula Singer and Loraine Kituri brought a wealth of expert knowledge and dedication to the project. They have provided timely, relevant, and practical advice throughout the process. I consider Dr. Singer to be a trusted advisor and I highly recommend her and her firm.

Dayton Metro Library, Cynthia Chibis, SHRM-SCP, Human Resources Manager
PROJECT: Performance Management

Faced with the daunting prospect of updating both our job descriptions and performance appraisals we turned to Singer Group for assistance. From the start Singer Group provided guidance and structure for our small Human Resources department to set up the project. We received an excellent set of over 70 job descriptions as well as improved performance appraisal instruments that encourage our staff to be the best they can be. Lorraine and Gail shared their expertise, provided feedback and offered excellent training on the new performance management forms and procedures.

Prince George’s County Memorial Library System, Kathleen A. Teaze, M.S., Chief Executive Officer
PROJECT: Job Descriptions

Our culture change is a direct result of the Singer Group’s skills and patience, and an approach that was right on the mark.  Laura has been so helpful with the design and implementation of our Pay for Performance program.  Managers at all levels go out of their way to make mention of her skill and ease of communication.  Paula, Laura and Gail are all very sensitive to individual staff members of all levels.  You have helped immeasurably with the Library Board and are particularly effective with the finer points of labor negotiations.  You consistently provide multiple options for consideration and all projects are well documented.  I would absolutely recommend you to colleagues; your warm and caring personalities have made all the difference.  Every dollar I have spent with the Singer Group has come back tenfold.

Ed Szynaka, Library Director of Peoria Public Library

The Singer Group used their experience to effectively analyze and understand the issues, needs and culture of Talbot County Government. They provided valuable technical expertise and guidance and in meeting with our County Council and Department Heads, and facilitated helpful dialogues about potential issues and challenges.”

Jim Urbanczyk, Assistant County ManagerTalbot County Government (MD)
PROJECT: Compensation, Employee Manual, Performance Management and Job Description Studies

The Singer Group is a Baltimore-based human resources and organizational development consulting firm.  The Singer Group serves clients nationwide, including in Maryland; Baltimore; Baltimore County; Washington, DC; Virginia; Delaware; New Jersey; Pennsylvania; Illinois; Indiana; Ohio; Colorado; Washington; Phoenix; Arizona; Tucson, Arizona; and Albuquerque, New Mexico.

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